Frequently asked questions
Answers about the process, confidentiality, costs and digital mail. If your question is missing, call or write to me.
General questions
How does a typical appointment work?
I come to your home. Most people feel more comfortable there and can talk more openly about their situation.
Together we go through your mail, sort important from unimportant and first deal with anything that has a deadline. You decide how long we work.
The initial appointment is free, including travel to and from your home. For additional appointments, travel is charged according to the established hourly rate.
Am I required to tell you everything?
No. You decide what you want to share with me. I don't ask about personal reasons for your situation. What's important to me is that I can help you as best as possible with the information you choose to give me.
Absolute confidentiality is a matter of course. What we discuss stays between us.
What if my situation is very chaotic?
That's not a problem. I've experienced many chaotic situations and won't be discouraged by them. Any chaos can be sorted out if you start with a single pile.
I have seen many homes full of unopened mail. There is no situation too bad for me.
Collaboration & service
Do you also work with therapists?
Yes, gladly. If you're already receiving therapeutic or social care, I can work with your caregivers. That way we don't work at cross purposes. This only happens with your explicit consent.
Many therapists are glad when someone takes care of the mail and the therapy hour isn't spent on it.
How quickly can I get help?
In urgent situations I can often offer an appointment within a few days. For the free initial consultation I usually find time quickly.
In acute crises involving payment orders or overdue notices I respond particularly quickly. Just call me.
Do you also help with ADHD and procrastination?
Yes. ADHD, procrastination and concentration difficulties are among the most common reasons people contact me.
Then we work in shorter sessions with breaks, in a clear order and without pressure.
What matters to me is that you don't feel judged.
Digital support & ePost
What is the difference between ePost and eBill?
ePost is like a digital mailbox for all types of letters. You receive documents from the canton, insurance companies, banks and other senders in an app or web browser.
eBill appears directly in your e-banking and is specifically for bills. You can pay the invoice with one click, without scanning QR codes.
You can have both. I help you decide what works best for your situation. More on the Digital Support page.
What is BE-ePost from Canton Bern?
BE-ePost is digital mail from Canton Bern. Currently you receive your tax bills digitally through this service. Canton Bern plans to gradually send all letters digitally. BE-ePost is part of the regular ePost app from Swiss Post.
I set this up for you: as part of digital support, I activate BE-ePost and ensure you safely receive your tax bills.
Do you also help with the transition from analog to digital?
Yes. Many people are overwhelmed with switching to digital mail, ePost and eBill. I set up the ePost app and eBill, activate BE-ePost from the canton, switch all billing companies (health insurance, insurance, electricity and more), show you as often as needed how it works, and stay reachable for questions.
Three packages: Starter (CHF 180), Complete (CHF 420) and Full Service (CHF 680), or an individual solution. More on the Digital Support page.
Are ePost and eBill secure?
Yes, very secure. ePost and eBill were developed by Swiss Post and Swiss banks. Data is stored in Switzerland, transmission is encrypted, and login is protected with two-factor authentication. At least as secure as paper mail in your mailbox.
I work discreetly and only see what's necessary for the setup. Your access credentials remain with you.
Can I switch back to paper mail later?
Yes, at any time. You are not trapped. If it doesn't work for you, I switch everything back to paper.
The switch back costs nothing extra, whichever package you chose.
Practical questions
What documents do I need for the first appointment?
Nothing special. At the first appointment we'll look together at what you have. Helpful, but not mandatory, are unopened letters and mail, important documents like IDs and contracts, bank statements or account documents, and anything that concerns you.
Even if you can't or don't want to prepare anything, we start where you are.
How is travel time charged?
The initial appointment is free, including travel to and from your home. For additional appointments, the round trip is charged according to the agreed hourly rate.
For greater distances outside Bern an appropriate travel fee is charged. I tell you the amount before the appointment.
In which area do you offer your services?
Primarily in Bern and surrounding areas, about a 30 km radius. I regularly visit the city of Bern and agglomeration, Thun, Köniz, Ostermundigen as well as the Emmental and Oberaargau. By arrangement also other areas.
For greater distances an appropriate travel fee is charged. Just ask.
Your question is missing
Then ask me directly. The first conversation costs nothing.